What pattern best describes how information travels through the informal communication system in an organization?

The cluster pattern effectively captures how information can flow within an informal communication system in an organization. In this model, key informants or individuals who have influence and are trusted sources of information share knowledge with a select group of people. These individuals, in turn, may pass the information along to others within their own networks, creating a ripple effect. This type of communication often relies on personal relationships and trust, allowing information to spread rapidly within clusters of individuals who maintain close contact.

This method is particularly effective in organizations where interpersonal connections are strong, as group members rely on their peers for updates rather than relying solely on formal channels. Consequently, this pattern reflects the organic nature of informal communication, highlighting how people tend to share information selectively based on their social ties.

In contrast, other patterns, while relevant, do not encapsulate this specific dynamic as effectively. The wheel pattern implies a more centralized method of communication, whereas the chain suggests a sequential, linear method without the involvement of multiple informants. The random probability approach denotes a more haphazard form of information sharing, lacking the intentionality and relational dynamics present in the cluster model.