When assessing processes, which question should the management analyst start with?

Starting the assessment of processes with the inquiry of what is being done and why it is necessary is fundamental for management analysts. This approach allows analysts to gain a clear understanding of the current activities within an organization and the rationale behind them. By identifying what tasks are being performed, the analyst can evaluate their relevance and effectiveness within the organizational goals. Additionally, understanding why these activities are necessary aids in discerning their value and prioritizing them according to strategic importance. This foundational knowledge enables the analyst to recognize areas for improvement or redundancy and to develop well-informed recommendations that align with the organization's objectives.

This method of questioning also helps in establishing a baseline of existing practices, which is crucial before delving into more specific inquiries about methods, timing, or assignment of tasks. Establishing the 'what' and 'why' serves as the groundwork for more complex evaluations and eventual enhancements in processes.